POLICY PAGE Return, Shipping Time, Etc. Absolutely no exchnges without prior authorization (by phone or email). For any shipment sent back to New Attitude Wigs for no reason other than a packing error, defective goods or otherwise, there will be a 15% restocking fee imposed. Please measure your head before purchasing. Our online catalong will let you know if the wig is a standard or large size wig. HOW TO MEASURE YOUR HEAD. Size Circumference Front to Back Petite (P) 21" Petite/Average (PA) 21 1/4" Average (A) 21 1/2" Average to Large (A/L) 22 1/2" Large (L) 23" We offer exchanges but no refunds. We strongly suggestsending a hair sample or purchasing a color ring prior to ordering if you are unsure about color. You may exchange any wig.To obtain an exchange, item must be in the original form, unused, unbrushed, unworn, with no smells, (perfume,smoke, b.o., etc) or it will be refused. Original packing and netting must be attached along with tags. Do not remove tags and such until you are sure it is the rightitem for you! Once worn and brushed, smoked around, etc,it is yours to keep. Unauthorized returns will not be accepted and will be shipped back at customers expense. All claims must be made within 5 days of receipt of merchandise. Your merchandise must be back to us in the original packaging and in new condition. We do not refund shipping costs in the case non-damaged goods. AGAIN, NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION; EITHER BY PHONE OR EMAIL. Your refund will be processed when your returned items are received. PAYMENT FOR INTERNATIONAL ORDERS. At this time, we take American Express and Discover Cards for international orders. Visa and MasterCard are not merchant friendly and will not verify international address, which can lead to merchant chargebacks. So unfortunately, those the credit card payment options. International customers can also send us an internationl money order, following the payment instructions on the "Pay By Check" shopping cart checkout function. DO YOU HAVE A PRINT CATALOG? At this time, we do not offer a print catalog. Our collection changes quite frequently. Our photos are compressesd and download quickly. WHEN WILL I GET MY ORDER? We stock 85% of our line at all times. Regular shipping time from start to finish is 7 business days to you if you are in the U.S.A. 14 days internationally. We would be glad to express ship your order for an approporiate fee. Please call or email us; or indicate on the online order form if you wish express shippping on your order. HOW MUCH IS SHIPPING & HANDLING? The following chart outlines shipping & handling charges for the United States (New Attitude Wigs' shipping origin), Canada and International Countries. We base these fees on destination, amount of order and inusurance. SHIPPING& HANDLING USA CANADA FOREIGN- estimate 0- $50.00 $ 7.00 $ 8.40 $ 12.00 $ 50.01 - $ 100.00 $ 8.50 $ 11.20 $ 16.00 $ 100.01 - $ 200.00 $ 11.00 $ 14.00 $ 20.00 $ 200.01 - $ 300.00 $ 12.00 $ 16.80 $ 24.00 $ 300.00 and Up $ 14.00 $ 19.60 $ 28.00 WILL YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?   Sorry, No! Internet shopping fraud is rampant and often phony "ship to addresses" are used. We are committed to stamping out internet fraud. We belong to several fraud organizations worldwide. We contact these organizations and have suspicious orders investigated and in some cases, the people punished. We apologize if we can not honor your shipping reguests. WE ARE COMMITTED TO STOPPING INTERNET FRAUD. DON'T MESS WITH US!   PHONE ORDERS: 1-800-299-2185/001-2122536299